Terms & Conditions


  • Check-In Time: 4PM | Check-Out Time: 11AM
  • Discounted transportation upon arrival from Cancun Airport ($15 savings + complimentary water bottle per guest)
  • Access to Villa Sante Fe pools
  • On-site Concierge service including personalized Wellness Concierge services
  • Housecleaning services mid-stay
  • Complimentary/free Wi-Fi
  • One designated parking spot for home and two guest spots allowed

Damage/Electrical Usage Security Deposit:

There will be a $1500 security deposit pre-authorized 48 hours prior to arrival and released 3 days after check-out provided no deductions are made due to:

  • Damage caused to the property or furnishings;
  • Missing property or furnishings;
  • Dirt or other mess requiring excessive cleaning; or
  • Any other cost incurred by Homeowner due to Guest’s stay

This will include broken, stained, scratched and/or missing household items including furniture, decor, appliances, bedding, towels, dishes, bicycles and any other items belonging to the home. If the breakage or damage is less than $50, Musa Sirena will waive charging any fee.

Electricity is extremely expensive in Mexico, and The Mexican Power Company produces power by burning diesel, so the power itself is expensive already. Then the company assigns a certain limit of electricity depending on the average household. If a household goes above that limit, they are charged more, and suddenly the amounts can be quite high. So home owners watch usage closely, not only because of the cost, but watching consumption for environmental reasons. Therefore, use of excessive electricity will be charged back to the guest, so we ask that you please turn off the lights and the AC when not at home. It will stay relatively cool in the home, and will cool off quickly when you return. A picture of the meter will be taken upon arrival as well as departure to determine any excessive usage beyond a 50 kilowatt per day allowance, (e.g., 350 kilowatts for 7 days, 200 kilowatts for 4 days, etc.). So if the meter is at 13,000 kws upon check-in and it is at 13,750 upon check-out (7-day stay), that’s a total of 750 kws utilized, 400 over the allowance. The surcharge will be 6 pesos per kilowatt, or 2400 pesos, approximately $115 USD, and this amount is taken out of your security deposit.

No smoking of any kind, including cigarettes, marijuana, e-cigarettes. If it is found that any member of the rental party, or guest of the rental party, has smoked inside the cabin, your $1500 security deposit will be forfeited.

Musa Sirena welcomes dogs up to 35 pounds, With 48 hours’ notice to our Concierge, we can arrange for dog food, treats, or toys in anticipation of your visit. In addition, our team is happy to provide referrals to local veterinarians, pet shops, groomers, and doggy day-care facilities. A dog walker can be secured for an additional fee. A $200 pet fee per pooch will be assessed upon check-in. (Registered service dogs are exempt.) There is a limit of two dogs.

Pet is not allowed on furniture or beds. Pet must be kenneled if left alone in the house. If your pet causes any damage to the house or furniture, you will be responsible to pay for replacement or maintenance costs. This will come out of your $1500 damage deposit. Prior to arrival, you will be asked to submit copies of your dog’s registration and current vaccination records, along with a signed waiver of liability. If you plan to bring your dog with you, please contact us to make proper arrangements.

Handicap Accessible:
A ramp is available to allow for a wheelchair to come through the front door. Upstairs and loft rooms are accessible via steps, but there is a full size bedroom and bathroom on the first floor for any disabled guests with mobility issues. The Property above the first floor is not equipped for the elderly or handicapped. Guest assumes the entire risk of injuries arising from the use of the Property.